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SHIPPING POLICY

All orders are processed and packed within 6 weeks of placement. If an item is listed as preorder, shipping is within 6 weeks from when the item is released.

 

Within U.S.

Delivery times will vary depending on the postcode the items are being sent to.

Once an item has shipped, you will receive an email notification with a tracking number and how to track the item.

International

Delivery times will vary depending on the country the items are being sent to.

Please allow extra time for delays due to Covid-19 and the holidays.

Once an item has shipped from us, you will receive an email notification with a tracking number and how to track the item. 

Bella Matthews is not responsible for any additional international custom fees. We do our best to ensure the items are marked correctly to avoid additional fees.

Delays and Missing Deliveries

We understand that sometimes things don't work out right and packages may be delayed or lost in transit. While we provide you with a tracking number, should you need any further assistance in locating your parcel, please contact us on assistant@authorbellamatthews.com

Bella Matthews is not responsible for lost, damaged, or stolen items. If an order was fulfilled incorrectly, please email the order number and the problem to: assistant@authorbellamatthews.com

RETURN POLICY

All sales are final. No returns or exchanges.

All coupon codes must be added before checking out, we are not responsible if you forget to add the code.

For any issues with your order, please contact assistant@authorbellamatthews.com

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